We'd Love to Hear From You!
If you have any questions, concerns, or even just compliments (we love those!), these are all equally great ways to reach out:
Live Chat
Live chat support is just a click away. Look for the chat icon located at the bottom right corner of our website.
You can also connect with us by sending an email to official@elfsack.com.
Send a Message
Frequently Asked Questions
After your order is placed, please allow 1–3 business days for processing. Once shipped, you'll receive a shipping confirmation email with a tracking link.
- Tracking Activation: Please allow 24–48 hours for the tracking link to become active.
- Can't Find Email? Check your spam/promotions folder or log into your account to view your order status.
We happily accept returns based on the following conditions:
- Timeframe: Within 30 days of the delivery date.
- Item Condition: Must be unworn, unwashed, with all original ELFSACK tags attached, and free of stains or odors.
- Non-Returnable: Final sale items, accessories, and swimwear cannot be returned.
- How to Start: Please visit our Returns Policy page and contact us to begin the process. Your refund will be issued within 5-7 business days of receipt.
Yes, we ship our whimsical creations worldwide!
- Shipping & Delivery: Free standard shipping on orders over USD $129.
- Duties & Taxes: For most countries, duties and taxes are included in the price. For select destinations, you may be responsible for import fees required by local customs.
- Tracking: All international orders include a tracking number to follow your package's journey.
