We'd Love to Hear From You!

If you have any questions, concerns, or even just compliments (we love those!), these are all equally great ways to reach out:

Live Chat

Live chat support is just a click away. Look for the chat icon located at the bottom right corner of our website.

Email

You can also connect with us by sending an email to
support@elfsack.com.

Frequently Asked Questions

After your order is placed, please allow 1–3 business days for processing. Once shipped, you'll receive a shipping confirmation email with a tracking link.
  • Tracking Activation: Please allow 24–48 hours for the tracking link to become active.
  • Can't Find Email? Check your spam/promotions folder or log into your account to view your order status.
We happily accept returns based on the following conditions:
  • Timeframe: Within 14 days of the delivery date.
  • Item Condition: Must be unworn, unwashed, with all original ELFSACK tags attached, and free of stains or odors.
  • Non-Returnable: Final sale items, accessories, and swimwear cannot be returned.
  • How to Start: Please visit our Returns Policy page and contact us to begin the process. Your refund will be issued within 3-10 business days of receipt.
Yes, we ship our whimsical creations worldwide!
  • Shipping & Delivery: Free standard shipping on orders over USD $129.
  • Duties & Taxes: For most countries, duties and taxes are included in the price.
  • Tracking: All international orders include a tracking number to follow your package's journey.