Shipping & Delivery
We ship worldwide. FREE STANDARD SHIPPING on orders over USD $129.
Free shipping for new customers (valid during the promotion period). Accessories are not eligible.
With some carrier services experiencing unexpected delays in transit or tracking updates, we kindly ask for your patience and understanding in advance. It’s our top priority to make sure your orders are delivered to you as soon as possible.
Additional Note
For some countries or regions where checkout may not be available, please reach out to us via email at support@elfsack.com or through our online store chat. Our team will be happy to assist you with completing your order.
Customs Duties
Duties & taxes are included in most countries, with no additional charges upon delivery.
In a small number of countries where duties & taxes are not included, customers may need to pay import fees as required by local customs. Don’t worry — we will confirm any such fees with you before shipping.
Shipping Rates
| Shipping Zone | Delivery Time | Weight | Rate |
|---|---|---|---|
| Europe & America | 7–10 Working Days | 0–1KG | $20 |
| 1–2KG | $30 | ||
| 2–3KG | $45 | ||
| Middle East | 7–10 Working Days | 0–1KG | $15 |
| 1–2KG | $20 | ||
| 2–4KG | $35 | ||
| 4KG+ | $60 | ||
| South Africa | 10–20 Working Days | 0–1KG | $8 |
| 1–2KG | $15 | ||
| 2–4KG | $25 | ||
| 4KG+ | $40 | ||
| Asia | 7–10 Working Days | 0–1KG | $8 |
| 1–3KG | $15 | ||
| 3KG+ | $25 | ||
| Japan/Vietnam | 4 Working Days | No Limit | Free |
| Others | 10–20 Working Days | 0–1KG | $10 |
| 1–2KG | $15 | ||
| 2–4KG | $25 | ||
| 4KG+ | $45 |
Exceptions
We cannot ship to P.O. boxes, APO/FPO/DPO addresses, or non-continental Europe (islands and territories).
Please ensure your address includes street number/building number if available.
We are not responsible for failed deliveries caused by customer errors such as incorrect address, contact number, or consignee name. If you notice an error in your order, please contact us immediately at support@elfsack.com with your order number and the correct details.
Receiving Time
Your receiving time = 1–3 business days for processing + the shipping time listed above.
